Frequently Asked Questions for Non-Profits

From signing up to ActionFunder to filling in your impact report: all your questions answered here.

Your Frequently Asked Questions

1. Signing up

Can multiple people/users access and manage our account?

Not at the moment but this is a feature we are working on. We suggest using a general email address accessible to several people within your organisation if possible.

As a workaround, you can set up a “group list or email address” with your email provider that will notify several members of your organisation at once.

How do I change my contact details?

Contact us at to change the details of your account.

How do I reset my password?

From the homepage click on “Login”, then below the green button “Forgot your password?” Then follow the instructions on the page.

Do non-profits have to pay to be on ActionFunder?

Nope! ActionFunder is completely free for non-profits to use.

How do I sign up to ActionFunder as a non-profit?

  1. Go to ActionFunder and click the ‘Get started’ button in the top right corner of the page.
  2. Make sure “non-profit” is selected in the “I am a” section
  3. Fill out the details of the primary contact (this should be the person who will be managing your organisation’s ActionFunder profile). Give their name and email address, and set a password. Add in your organisation’s name
  4. Check your inbox for a confirmation email and click on the link to activate your account – if you can’t find it please check your spam folder as it sometimes lands here.
  5. Setup your profile by filling out details about your organisation
  6. Create projects that are in need of funding

If you are having trouble signing up, contact . Your feedback is essential to help us keep improving the platform so do get in touch.

Who can sign up to Action Funder?

ActionFunder is for UK-based projects. Anyone doing amazing work to help their community can sign up to ActionFunder. Registered charities, CIC, CIO, informal group of vols, social enterprises, sports clubs, uniformed clubs, faith groups, schools, and more are welcome on the platform.

2. Creating Projects

How do I apply to a fund on ActionFunder?

To apply to a fund, first you need to sign up to ActionFunder and set up your organisation’s profile. Next, you’ll be informed (by email and on your dashboard) of any funds your organisation has matched with. To apply, simply create a project. If your project matches the fund’s criteria (Correct: organisation type, location, focus area and the funding required is within the maximum grant amount) it will be automatically be submitted to the fund and be considered for funding. 

You can submit as many projects as you’d like. You can break larger objectives or needs down into smaller projects. But each project needs to be distinct, with defined timelines and costs, to avoid duplicate projects receiving funding for work that’s already been funded.

What is a project?

A project is an action with a defined objective that has a positive impact, with time and cost constraints – very similar to a traditional funding application. You can have several projects, for your various objectives and needs, “live” at once. If you are a community centre for example, projects could be “purchasing benches for the garden” or “purchasing toys for our parents – toddlers sessions”.

Note that projects that have already been delivered cannot be funded on ActionFunder. 

What are the steps in creating a project?

There are 3 steps to creating a project:

  1. Key information: the first step is filling in the basic information regarding your project: location, funding required, focus area.
  2. The Pitch: the pitch is your description of the project. Answer three questions: What is the problem? What is the solution? Why are you best placed to deliver? You have the option to do a written pitch or a video pitch. Find out more about video pitches this way 
  3. Delivery plan: where you fill in your budget breakdown, add information about the expected impact of the project and the beneficiaries.

How do I get notified about new funds?

Every time a fund launches that matches your organisation’s location and at least one focus area, you will be notified by email. The match will also appear in the “Your matches” section of your ActionFunder dashboard.

Can I have several projects looking for funding at once?

You can create as many projects as you like. Each project needs to be for a separate piece of work.
If your ActionFunder project is only covering a portion of a bigger project, you can apply for the rest of the costs in a different project.

Do you fund projects all over the UK?

Projects have to be based in the UK to secure funding on ActionFunder. ActionFunder covers the whole of the UK but each funder will target specific locations.

How much of my project cost will get funded?

Funders will fund 100% of your project’s total budget.

How much funding can I apply for?

You can apply for up to £10,000. However, most of our funders are looking to support projects of between £3,000 and £5,000.

3. Award process

How can I thank the funder?

Once your project has been funded, you can post updates from your dashboard to thank your funder! Funders are notified as soon as a non-profit posts an update.

What happens to my project if I am unsuccessful?

If your project doesn’t secure funding the first time around, it remains live on the platform, ready to be automatically submitted to other relevant funds. Once you’ve been informed you are also able to edit the project to refine your pitch and improve your chances for future funds.

How long does it take to receive the funds?

Once you accept your funding invitation, and provide your organisation’s payment details, we will send the grant to you.. We make grant payments on a weekly basis, so the time frame depends on how quickly you can provide us with the information we need. On rare occasions where payments might be delayed, we’ll be in touch to let you know.

How long will it take to find out if my project has secured funding?

You will be notified whether or not your project is offered funding.. We encourage Funders to make their selections within 2 weeks of the fund closing date. However, for some Funders this isn’t possible, so this can take up to 2 months. Rest assured we will contact you as soon as the decision has been made, and your project stays live on the platform so this won’t stop it matching with other funds.

Where can I see the funds my project has been submitted to and my funding invitations?

You will be notified by email as soon as your project is submitted to a fund as well as when it is offered funding. You can see both notifications from your dashboard too.
All projects submitted for funding will be labelled on your dashboard, in the ‘Your Projects’ section
On each project you can click on the settings wheel then click “manage my project”.

4. Project updates & impact survey

How do I ask for an extension to my project delivery deadline?

If your project is delayed, the best thing to do is let the funder know by posting an update from your dashboard explaining what’s happening. To ask for an extension, contact your funder by using the email address on their ActionFunder’s profile page and CC “” to keep us in the loop!

What are the requirements of the impact survey?

The impact survey will be sent to you via email as soon as your project is marked “complete” on ActionFunder. The form includes questions on your beneficiaries, overall impact, etc. You can take a look at the survey questions here.

Who can see my updates?

Updates are public and can be seen by everyone visiting your project page.

What are updates?

Once your project has been funded, you are required to post a minimum of 2 Project updates showcasing the progress of your project through text, pictures, and/or videos. Updates can be posted from your dashboard. They’re the best way to keep in touch with your funder and build a track record.