Frequently Asked Questions

Answering all your questions about ActionFunder. Find support here for both businesses and non-profits.

Non-Profit FAQs

  1. About ActionFunder for non-profits
  2. Account management
  3. Signing Up

Business FAQs

  1. Signing Up
  2. Launching A Fund
  3. Shortlisting & Selecting Projects
  4. Monitor & Report On Your Impact
      • ActionFunder is open to the whole of the UK. Each fund will have specific funding criteria and will support non-profits in specific locations. This will be clearly highlighted on each fund page.

      • ActionFunder streamlines the funding process for non-profits.
        On the platform, you have access to several sources of funding at once. You get notified about funding opportunities relevant to your organisation and apply by posting projects.

        The platform is automated. Your applications are automatically submitted to all relevant funds meaning you spend less time on admin, more time delivering the work that matters!
        Find out more here:

      • ActionFunder is for UK-based projects only. Each funder has their specific set of criteria to determine what projects they will fund. These criteria will be outlined on the fund’s pages.
        In general, most funds are open to ongoing and new initiatives.

        A project can be: ‘6 months of funding to run our toddler / mum group’ or ‘funding to purchase new material for our craft club for older people’

        You can see examples of funded projects here and here

      • To apply to a fund, first you need to sign up to ActionFunder and set up your organisation’s profile. Based on your profile’s information, you’ll be informed (by email and on your dashboard) of any funds your organisation has matched with. To apply, simply create a project. If your project matches the fund’s criteria (Correct: organisation type, location, focus area and the funding required is within the maximum grant amount) it will automatically be submitted to the fund and be considered for funding.

        You can submit as many projects as you’d like. You can break larger objectives or needs down into smaller projects. But each project needs to be distinct, with defined timelines and costs, to avoid duplicate projects receiving funding for work that’s already been funded.

      • Funding on ActionFunder comes from businesses, big and small, foundations and philanthropists.

      • ActionFunder is open to all types of non-profits, including: Registered charities, CIC, CIO, informal group of volunteers, social enterprises, sports clubs, uniformed clubs, faith groups, schools, and more. You can only apply for funding for projects delivered in the UK.

      • Nope! ActionFunder is completely free for non-profits to use.

      • Your ActionFunder account will be under your name, for the organisation that you are representing.

        1. To sign up, simply click here, and fill in your personal details.
        2. Make sure “I’m a non-profit” is selected.
        3. Fill out the details of the primary contact (this should be the person who will be managing your organisation’s ActionFunder profile). Give their name and email address, and set a password. Add in your organisation’s name
        4. Check your inbox for a confirmation email and click on the link to activate your account – if you can’t find it please check your spam folder as it sometimes lands here.
        5. Setup your profile by filling out details about your organisation
        6. Create projects that are in need of funding

        If you are having trouble signing up, contact . Your feedback is essential to help us keep improving the platform so do get in touch.

      • You can start funding projects as the applications come in. We recommend leaving your fund open until the deadline because we typically see a spike increase just before the deadline.

      • This will depend on your fund requirements e.g when you would like to select who to fund and when you want to be able to celebrate the impact results. We recommend 2-3 weeks is sufficient to find you the most relevant projects.

      • There are currently over 7,000 non-profits looking for funding on ActionFunder. Each non-profit can have multiple projects running at once – so there is plenty of choice! Plus, creating your own fund will attract new non-profits to join and attract new projects – so what you match with at the start is not what you’ll finish with.

      • We always encourage funders to try to maximise the impact of their fund by allocating it all. However if that’s not possible, there are a few options available to you:

        • Top up the fund – to enable you to fund one more project in full
        • Offer projects more funding and increase the scope of the project
        • Retain any residual budget as a ‘reward’ pot – to offer to your grantees as a reward for the best progress ‘update’ post or impact survey.
      • Once the fund has reached our account, ActionFunder handles the payment to the non-profits.

      • No, 100% funding is key to our value exchange for Non-profits. We recommend that you donate the amount requested by the project.

      • We recommend that you select the projects you’d like to fund within 2 weeks of your fund closing. This is to ensure projects you have matched with don’t get funded by other funders.

      • Yes! We highly recommend selecting your grantees during a judging panel with team members or relevant stakeholders – this is something our ActionFunder Service team can facilitate for you if needed. It’s a fun and engaging way to discuss your shortlist and debate who should receive funding.

      • All non-profits registering on ActionFunder are required to provide information and data about their organisation, including charity number (where applicable) and contact details for three members of staff / representatives.

        Once the Funder has selected a project for funding, and prior to funds being sent, the ActionFunder team carries out a Non-profit authenticity check. This includes researching and contacting the group to confirm key aspects of the Non-profit’s profile including legal set up, project background, previous funding received and social media presence. On receipt of their bank details we also carry out thorough verification checks before approving any grant payments.

        Any Non-profit that fails to pass our checks will be deemed ineligible to receive funding. The Non-profit’s account will be suspended until such time as they are able to satisfy our due diligence requirements. You, as the Funder, will be able to select another project from your shortlist.

      • Yes, this is something we encourage! You can contact your grantees by using the contact details provided on their ActionFunder profile.

      • On your fund’s page, click on the “manage fund” button or from your dashboard, click on the settings wheel on your fund and “managed fund”. From here you can see your portfolio of projects, monitor updates and review the results in real time.

      • Funders can contact funded projects to schedule a visit with them. Non-profits are not required by ActionFunder to meet with the funders so the possibility to visit projects will solely depend on them.

      • All funded projects are required to post light touch updates to keep you posted on their progress – and give you positive news stories to share. Once a project completes, they submit an in-depth impact survey which is used to fill your impact report. This provides an overview of the impact of your fund and also your organisation’s total impact.


Find out how your business can start backing community action. Request a quick, no-obligation demo of the platform.


ActionFunder helps connect you with relevant funders - for free. It’s quick and easy to sign up today.